FAQ

  • Can you deliver to PO Boxes or Parcel Lockers?

Shipment to PO Boxes or Parcel Lockers is only available for small items that with a combined total do not equal more than 20kgs and is only 1 carton.  Any orders over 20kgs or an order that will be shipped with multiple cartons requires a street address for delivery as these will be delivered by a courier.  We also recommend that you give us your phone number as well.

  • What is the best address for delivery?

As the courier will arrive during business hours we recommend that you give us your work address or a friends business address.  From our experience this eliminates failed deliveries, reduces the shipping cost and you will end up getting your delivery sooner.  If you have no alternative we can deliver to your domestic/home address.

  • Do I need to sign for delivery?

Yes.  We deliver using tracked couriers and they will require a signature unless you fill out an ATL (Authority To Leave) form and put it on your front door.  This will give the driver authority to leave the goods on your doorstep and it will also make you liable for any loss of parcels that disappear from your specified ATL area.

  • Do you offer express shipping?

Yes, for shipments under 20kg and 0.25 cubic metres we can ship these with Australia Post Express. When you select this shipping method we endeavour to dispatch these orders the same business day if recevied before 11am Melbourne time. These will typically be delivered the next business day within the Australia Post Express Network.

  • What payment methods do you accept?

We accept payments in the following forms: Visa, Mastercard or Bank Deposit

Please note WE DO NOT ACCEPT AMERICAN EXPRESS or PAYPAL

  • How long does it take to process my order?

Once you place an order if you pay be credit card then it will usually be processed and dispatched within 1 business day.  If payment is made by bank deposit then the order will not be processed or dispatched until the funds have cleared in our bank account.  This usually will add 1 additional business day onto the delivery time.

For orders where Australia Post Express shipping is selected we endeavour to get all orders received before 11am Melbourne time dispatched the same day.

  • What are you bank details so I can pay via a bank deposit?

Our bank details are as follows:        

Bank:                         ANZ
Account name:        Keg King
BSB number:           013189
Account number:    498300675

NOTE: PLEASE MAKE SURE TO USE YOUR ORDER NUMBER AS THE PAYMENT DESCRIPTION.

 

  • Can I track my delivery?

In 99% of cases we will send the delivery using a tracked service.  After your order is processed you will receive an email with the tracking number.

  • How can I order Out of Stock items?

We don't take pre-payment for out of stock items. If you see an item that is currently out of stock and you would like to purchase, you can enter your email on the product page to receive notification when the item is back in stock. For an approximate time when a product will be back in stock please send us and email at .

  • Can I pick up my products from your store?

Yes you can, we have one retail store where you can pick up or purchase any of the items that are on our website.  The address is: 

2/33-35 Smith Rd
Springvale Vic 3171

Ph: (03) 9011 1698

Our regular opening hours are:                        
Monday to Friday  9:00am – 6:00pm
Saturday  9:00am – 4:00pm
Sunday – Closed

 If you would like the order picked before you arrive you will need to process the order online and we need to receive payment at least 24 hours before collection. 

  • Free Shipping Exclusions:

We offer free standard shipping for retail orders over $200.00 to Capital Cities.  However there are a number of products that we cannot offer free shipping for, these include:

- Full Sacks of Grain or Dextrose
- Grand Deluxe Fridges
- Fresh Wort Kits
- 50L kegs
- Conical Fermenters over 100L
- 60L Plastic Fermenters 
- 19L PET Fermenters
- 2nd's Fermentasaurus Tanks

If you try to add any of these items to a cart with other items then you will get an error message advising that you will need to add this item to another cart for purchase.